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M. Muneer

munere@cjdij.com

Articles Written By M. Muneer

customer care needn’t scare customers

Customer Care Needn’t Scare Customers

While Indian companies have used AI technologies to automate routine tasks and enquiries, they must remember that human agents remain indispensable for handling complex issues and empathetic interactions.

time to have a proper code of conduct in india inc boards

Time to Have a Proper Code of Conduct in India Inc Boards

top marketing trends to look out for in 2024

Top Marketing Trends to Look Out for in 2024

why martech tools are no panacea for marketing ills

Why Martech Tools Are No Panacea for Marketing Ills

despite technology altering work culture more changes needed to empower employees

Despite Technology Altering Work Culture, More Changes Needed to Empower Employees

what the adani board could have done but didn’t

What the Adani Board Could Have Done, But Didn’t